Frequently Asked Questions
Welcome to [‘Notts Wall’] FAQ section. These pages are designed to answer questions you may have regarding [‘Notts Wall’] at Notts County F.C., and your order.
What is The‘Notts Wall’?
The ‘Notts Wall’ is made up of personalised engraved stones for all fans.
Briconomics Ltd. Sunnycroft Brickworks, Tanyard Lane, Danehill, West Sussex RH17 7JH England. Company Registration Number: 3526456.
Your donation is taken by Briconomics Ltd on behalf of Notts County.
Briconomics will show on your bank statement.
Ownership of stones laid within Notts County will remain with Briconomics Ltd. and transfer to Notts County upon delivery and as such Notts County shall determine the specific location of each and every brick, undertake the installation and maintenance of the product(s) thereafter.
Any image of the proposed design of the The 'Notts Wall' or associated products on the [‘Notts Wall’] are for illustration purposes only and may differ from the final product.
Why is it being created?
Celebrating loyalty and passion, The‘Notts Wall’ is being created as a permanent feature of the Club in order to show how much a part of the club the fans are and to celebrate the history of Notts County F.C.
Who can buy Bricks?
[‘Notts Wall’] is open to all. We welcome support for the ‘Notts Wall’ be it local or from around the world. Each fan is as important to us as the next and we encourage all fans to be a part of the ‘Notts Wall’.
How does the ordering process work?
The order process is very easy, simply select your chosen product, create your account and add your personal message and checkout. You will be redirected to a secure payment gateway. When your donation is confirmed you will be sent an Email your E-Certifcate will be attached, please take a few moments to read your confirmation and E-Certificate. If you do not receive your Email in a few minutes, please check your spam mail. Please keep your Email /E-Certificate safe as you will not receive anything through the post.
You can log back into your account at any time to update your details, re-send your E-Certificate or to check the progress of your order. Please note that email notifications will be sent to the email address we have on record so please remember to update your details if you change your email address.
You will be kept updated via Email throughout the production process but please be aware that we produce the bricks and stones in batches so it may be some time before we notify you that your brick is in production, we will also let you know when your brick has been dispatched to Notts County. This does not mean your brick has been installed and we recommend you check installation has taken place before travelling to see your brick or stone in situ. Installations dates are subject to weather conditions.
How do I activate mybrickcard™?
To activate your brick, have your Activation code from your mybrickcard™/E-Voucher ready and go to the home page of this website www.nottswall.co.uk. On the Home Page go to ‘Activate your Gift Card.’ On the Activation page enter your Code (found on the front of your E-voucher or on the reverse of your mybrickcard™) and select Redeem. You will then enter your personalised inscription on-line. You will also be able to add a replica or upgrade your purchase.
When activating my purchase can I upgrade or buy a replica?
You can buy as many stones as you like in addition to the stone purchased with the mybrickcard™/E-Voucher. You can buy a replica/s or more stones and a replica, or indeed another mybrickcard™/E-Voucher. If the order exceeds the amount paid for the mybrickcard™/E-Voucher, the balance must be paid by credit or debit card.
Where can I buy a mybrickcard™?
E-Vouchers are available on line at www.nottswall.co.uk. mybrickcard™ Gift cards are available in the club shop.
What can I buy?
You can choose between two superb quality black granite tiles with silver engraving:
A black granite tile with two lines of silver lettering.
2 lines of 16 characters per line (spaces & punctuation count as characters)
215mm x 65mm x 12mm
A black granite tile with three lines of silver lettering and a Notts County F.C. logo.
3 lines of 16 characters per line (spaces & punctuation count as characters)
215mm x 215mm x 12mm
You can also have a replica/s delivered directly to your home or to that of the recipient.
You can also purchase E-Vouchers on line.
Please see www.nottswall.co.uk. for full details and prices
N.B. Unfortunately, we are unable to provide accents (acute or grave) over lettering due to the type of English language set in the engraving process employed.
What are replicas?
A replica is a personal copy of the stone you have purchased - to keep, for your own home, office, garden or to give as a personal gift. These stones are exact copies of the original stone installed in the ‘Notts Wall’. * Replicas can only be delivered to UK addresses.
You can use your replica in many different ways, for example:
- Build it into your house
- Add it to the garden rockery
- Put it on the mantlepiece
- Build it into your drive
- Use it as a paperweight
- Build it into your patio
How much can I say in my message?
Each line can have 16 characters including spaces and punctuation. You can use upper and lower case letters.
Are the letters painted on top?
No, the letters are actually engraved into the stone to make the lettering more hardwearing.
What can I have engraved on my brick?
Any message or dedication you wish (as long as it is polite, 16 characters per line, spaces & punctuation included). We reserve the right to refuse any messages we consider to be inappropriate.
Examples of what you might say:
- Support the Club!
- Remember a great supporter!
- Celebrate a birthday or birth!
- Congratulate your favourite player!
Can I change my message after I have placed my order?
You will be sent an E-mail with an E Certificate to check your inscription. If it is incorrect or you would like to make any changes, there will be instruction in the email of how to do so, you can change this as many times as you like until you confirm your order inscription or up to ten days after you have placed your order after which time no further amendments are allowed.
When are they being installed?
The first bricks will be placed in the ‘Notts Wall’ in the Spring of 2018 (subject to the club’s schedules and the weather conditions) and then periodically thereafter, this allows time to sell more stones and then place them on the wall at the same time completing sections of the wall rather than brick by brick.
How long will the stones last?
The stones will last indefinitely. The manufacturer will provide a 10-year guarantee on the stone and 3 years on the lettering.
When will I receive my replica?
Replicas will be delivered to the address you gave us when you placed your order and we aim for these to be dispatched within 30 days of the purchased stone being installed in the ‘Notts Wall’.
How many stones can I order?
As many as you like online
How do I pay for the stone(s) or mybrickcard™
Online: With credit/debit card - VISA, MASTERCARD, DELTA, MAESTRO, SWITCH
Can I choose my location?
No, the stones will be laid on a first come first laid basis as the ‘Notts Wall’ progresses. Each stone will be laid in the next available spot.
What is on the certificate?
The E-certificate includes the inscription on the brick and the bricks’ unique reference number. The E-certificate does not include the purchaser's name. Please note: you will not be able to change your inscription after the ten-day cooling off period.
Only your chosen inscription will show on the E-certificate, if you have chosen a product with the school crest this will not be on the E-certificate but will be engraved into the stone.
You can log back into your account at any time to request your E-certificate be resent.
Contacting Briconomics Ltd
You can contact Briconomics Ltd. whether to trace your order or for any other reason by emailing Briconomics Ltd. at email@example.com. In all instances, please be ready to supply relevant information which Briconomics Ltd. will require from you in order to identify your order - Purchasers name, order reference or brick reference (from your certificate) and date of purchase, without this information we may be unable to trace your order. We aim to respond to all emails within 72 hours (normal office hours only)